As some of you may have seen, we used to have a section our Web site called "Mobile Moments." Mobile Moments were for the times when you saw something and thought "I’ve got to take a picture of that," so you pull out your cell phone camera and snap a pic. The other day I had the misfortune of experiencing the kind of Mobile Moment that no one likes to have – a car accident.
It was a Monday morning and I was driving to work in DC-rush hour traffic, something I try to avoid at all costs. As I was circling the block looking for a parking spot, I got into a fender bender with a delivery truck. Luckily, no one was hurt and there was only some superficial damage to my car. However, as with any accident, my reaction to said incident was to become flustered and discombobulated. As I surveyed the scene and tried to keep from crying and/or cursing, one of my coworkers happened to be walking down the street. Fortunately, he was more composed than I was. He quickly assessed the situation and helped me tremendously by getting the other driver’s information, saving it in his cell phone, taking pictures of the scene from all angles on his phone (Mobile Moment!), and then emailing all the information to me.
It probably only took about five minutes, but proved to be so helpful when I was making the claim to my insurance agency. Thanks to my colleague’s help, I was able to reference the pictures to answer all of my agent’s questions clearly, and was able to forward them to her so she could evaluate the situation herself for her report. While being in an accident is never fun, his cell phone assistance made the experience much less painful. While I hope that no one else has to experience the kind of Mobile Moment that I dealt with, it pays to keep your head and use your cell phone should it happen to you.