About Us

Mobile Future is a broad-based coalition of businesses, non-profit organizations and individuals interested in and dedicated to advocating for an environment in which innovations in wireless technology and services are enabled and encouraged. Our mission is to educate the public and key decision makers on innovations in the wireless industry that have transformed the way Americans work and play and to advocate continued investment in wireless technologies.

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What We Believe

• We support research and innovation to offer consumers a broad range of services while increasing the speed, reliability and security of wireless communications.
• Development and innovation should not be limited to improving the customer experience. We support advances in wireless technology to create new opportunities in education, medical care and public safety.
• Mobile Future recognizes the need for the communications industry, suppliers, vendors and consumers to use energy, fuel and other natural resources responsibly and work to lessen their impact on the global environment.
• Before buying a phone and signing up for service, consumers should know how much their final bill will be and be given a clear explanation of terms of the agreement, including the length of the contract. The information should be available online and in the stores or via the phone by well-trained customer service representatives.
• Consumers should have the option to use the compatible device of their choice with their wireless service, where technically feasible, and have an abundance of choices among operating systems and applications.
• Potential customers should have access to tools both online and in stores to track where their wireless device has network coverage. If the network coverage does not meet their expectations, the customer may cancel their service within 30 days with no penalty.
• Customers' bills should be written in easy-to-understand language so they can easily see what they are being charged for which services. The bills also should contain a clear delineation of state and federal taxes and fees with an understandable explanation of those charges.
• Customer service representatives should be empowered and well-trained and easily accessible to consumers. All complaints should be handled promptly.
• Services should be accessible to and useable by individuals with disabilities where readily achievable.
• Low-income consumers should not be denied service solely based on their income or source of income.
• Policymakers should support policies that ensure investment and innovation in wireless technologies.
• Policymakers should strive for minimal regulation of wireless services when the market works.
• Consumers should have access to easy-to-use, out-of-the box equipment and services.
• Consumers should have a choice of bundled options to keep their up-front costs lower, as well as unbundled goods and services.